Turnitin Customer Service: Contact, Email and Phone Support

How-to guidesBy the AIandSimilarityReports.com teamPublished 2026-10-213 min read

Turnitin's customer service is built for institutions, not students. Turnitin does not run a student phone line, and most student problems (missing reports, failed uploads, wrong scores) have to go through your instructor or your university's IT helpdesk. Here is who to contact for what, how to reach Turnitin support, and how to check if Turnitin is down.

Who to contact

Problem	Contact
Can't see your similarity or AI report	Your instructor; they control report visibility
Upload failed or file rejected	Your university IT or learning-technology helpdesk
Turnitin not loading in Canvas, Moodle or Blackboard	Your IT helpdesk, then Turnitin's status page
Dispute about your score	Your instructor or academic integrity office
Institution licence, billing or setup	Turnitin support (administrators)

Turnitin contact options

Help centre: Turnitin's guides at guides.turnitin.com cover most student and instructor questions.
Support requests: instructors and administrators can open a ticket from Turnitin's support site. Turnitin often redirects students back to their institution.
Phone: Turnitin does not publish a student support phone number. Be careful with numbers listed on third-party sites.
Head office: 2101 Webster Street, Suite 1800, Oakland, California, USA.
System status: turnitin.statuspage.io shows outages and maintenance.

More on errors: Turnitin not working and Turnitin report not available.

Need a report now?

If your course hides the reports or Turnitin is down before a deadline, we can run your paper through Turnitin and send you the similarity and AI reports, $3.99 per document, usually within minutes. Our team answers on WhatsApp and live chat.

If your AI score is the problem

Turnitin AI writing report showing 0% detected as AI after the paper was humanized by an editor — Turnitin AI writing report for a paper humanized by our editors: 0% detected as AI, and 0 AI-generated or AI-revised text. The submission ID is hidden for privacy.

Human editing service

Let our editors humanize it to 0% AI

Send your document and a human editor rewrites every passage Turnitin flags, in natural and clear language, until the AI writing score reaches 0%. Then the editor proofreads the whole paper for grammar, flow and consistency. No AI rewriting tools are used, so there is no humanizer pattern for Turnitin's bypasser detection to pick up.

$3.99per 200 words

Words to humanize	Price
1,000 words	$19.95
2,500 words	$49.88
5,000 words	$99.75
10,000 words	$199.50

Edited by hand until Turnitin shows 0% AI
Your meaning, headings, sources and citations kept
Humanize the whole paper or only the sections Turnitin highlighted
Upload DOCX, DOC, PDF or TXT, or pick a paper you already checked with us
Pay by card. The edited file comes back to your dashboard and by email

Get my paper humanized Ask on WhatsApp

Want proof before you submit? Check the edited file with a real Turnitin AI writing report for $3.99. See how to check humanized text.

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If you would rather do the rewriting yourself, the best tool for the job is StealthWriter on its paid Pro plans. The paid plans unlock the stronger Ghost model and longer passages per run. The free plan only gives you the lighter Ninja model with short inputs, which is not enough for a full assignment.

Humanize one section at a time, not the whole paper in one go.
Read every paragraph afterwards. Fix any changed meaning, and put back technical terms, quotes and citations exactly as they were.
Add your own touches: a specific example, a sentence about your sources, your course's terms.
Run a Turnitin AI report on the result before you submit. No tool can promise 0% every time.

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Frequently asked questions

Does Turnitin have a phone number for students?

Turnitin does not publish a student support phone line. Students should contact their instructor or university IT helpdesk.

How do I contact Turnitin support?

Instructors and administrators can open a support request from Turnitin's support site. Most answers are in Turnitin's guides.

How do I check if Turnitin is down?

Visit Turnitin's status page at turnitin.statuspage.io.

Who to contact

Turnitin contact options

Need a report now?

If your AI score is the problem

Frequently asked questions

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